Sunday, 10 August 2014

Council check: Derbyshire County Council

This week, we take a look at how Derbyshire County Council is informing the public about bus services there.

Where do the buses go?

Maps are provided for the whole county, individual towns and villages. 5 out of 5.


There's a full bus timetable library providing details of every single route in the county. 5 out of 5.


Most councils don't bother with single fares, but Derbyshire goes the extra mile. First there is an explanation of why they can't provide exact details of single fares, but then we have a pdf of sample fares so that people have some idea of what they will need to pay. Then we have details of bus and train ticket interavailability on the Hope Valley Line and First's 272 route between Castleton and Sheffield, along with details of Plusbus in Derby (outside the county council's remit) and Chesterfield. Plusbus is also available in the Peak District, but the council forgot to mention that. On the Rover Tickets page, we have a summary of day tickets that are available, including operators' own tickets and the two multi-operator tickets that are valid in the county: Derbyshire Wayfarer and TfGM Wayfarer. There are even details of the City of Derby's own multi-operator ticket, even though Derby is administered separately from Derbyshire. 4 out of 5.


An excellent performance by Derbyshire. All of the information is easy to find and it truly is comprehensive. I've forgiven their omission of the Peak District Plusbus ticket because of their efforts to at least give passengers an idea of how much single tickets cost. Derbyshire County Council scores a total of 14 out of 15.

1 comment:

  1. From my experience printed area booklets and other items were readily available 'on the ground'. The booklets could also be ordered over the phone at a reasonable fee.


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