This week, we take a look at how well Surrey County Council promotes the bus services on its patch.
Where do the buses go?
Maps exist , but it isn't immediately obvious where to find them. You need to go to the timetables section and then look to the 'See also..." box on the right and click on maps. The maps are clear and cover the entire county, plus there are town enlargements. 5 out of 5.
These are all available and easy to find, ordered by area. 5 out of 5.
Nothing about single tickets, although links are provided to the bus operators' websites. They don't tell you about single fares either, but at least they give you a point of contact to call or e-mail. There is a multi-operator ticket for Woking. In this part of the world, most operators sell Explorer tickets, which are usually valid on other operators too, but not always. It depends on who issued your ticket and with which other operators you wish to travel. It's very confusing but Surrey has attempted to give an overview of who accepts whose Explorer tickets. Plusbus tickets are well described. They have tried, but the Explorer mess drags Surrey's score in this category down to 2 out of 5.
Maps cover the whole of the county. Timetables are complete and easy to find. Fares information is confusing. It's good that there's a multi-operator ticket for Woking, but the different overlapping Explorer tickets on offer are surely begging for the council to intervene and establish one uniform product so that passengers and bus drivers have some clarity. Surrey County Council scores a total of 12 out of 15.