Sunday, 13 July 2014

Council check: Norfolk County Council

Each Sunday, we judge how well one of our local councils is promoting the bus services in its area. Today, we look at Norfolk County Council.

Where do the buses go?

There are no maps, just a message that: Interactive bus map coming soon. No indication of when it will arrive or how useful the map will be. There's also no list of bus routes, although there is a link to Traveline on which you can search by location to see a list of bus routes serving that area. 1 out of 5.


Not provided by the county council. Instead we have links to Traveline and the bus operators, where the timetables can be found. 2 out of 5.


Nothing about single and return tickets or operators' own day and season tickets. There is a multi-operator ticket in Norwich only, Fusion, but the rest of the county has no such ticket. Plusbus, available in Norwich, Great Yarmouth and Kings Lynn, is mentioned. 2 out of 5.


There's an over-reliance on Traveline and the bus operators here. No maps and very little fares information. The multi-operator ticket only covers a small area of the county. Timetables can be found but no thanks to the county council. Compared to other areas of the country, Norfolk's effort is rather poor. Norfolk County Council scores a total of 5 out of 15.

1 comment:

  1. At one time Norfolk began producing a number of helpful printed leaflets, and area books. If memory serves me correct they also had a NORBIC? bus enquiry office in Norwich where information could be obtained.

    The booklets have gone but they do I believe still produce some leaflets for supported services. It looks however as though the thrust, as with a growing number of councils, is to push the responsibility for on the ground publicity over to the operators.


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